Customer Experience Assessment
Puzzled by the customer experience of your business? Order CX assessment and you will get a list of improvement actions and hands-on help with prioritizing them.
Typical phrases, when there’s a need to check your CX:
Why don’t our customers love our products?
The sales pipeline is thick but we close too slowly.
After the initial interest, a lot of customers get disappointed.
Should we start measuring customer experience?
It’s challenging to take our product into use.
We have to improve our customer satisfaction.
What do our customers think about our products and services?
Find and prioritize the actions that will give the mightiest boost to your customer experience.
Workshops, interviews, product or service test, observation. One agile sprint (1-2 calendar weeks).
Examples of assessed areas:
Personas, Customer journey, Metrics and KPIs, Processes, Customer Service, Automation.
From product management, sales, marketing, product development, and customer service, depending on your organization and the emphasis of assessment.
Customer: typically 2 – 5 h / participant
Balandor: typically 10 – 30 h
Implementation options and pricing:
Quick assessment remotely + feedback face-to-face: 975€
Normal assessment face-to-face (1 day): 1500€
Extended assessment face-to-face (2 days) 2500€
VAT and agreed travel costs will be added to the prices.